Jack Miller, Technology Support Advisor (TSA)
Jack Miller joined our team as a Technology Support Advisor (TSA) on June 21, 2021. With nearly two years of experience in positioning solutions and support, Jack has swiftly become a valuable asset to our organization. His expertise lies in providing top-notch technical assistance, ensuring seamless operations, and enhancing user experience.
Jack holds a degree in Criminal Justice from the University of Central Florida. His academic background, combined with his hands-on experience in technology support, enables him to approach problem-solving with a unique and comprehensive perspective.
Jack’s commitment to excellence and his friendly, professional demeanor make him a trusted advisor to both colleagues and clients. In his role, Jack consistently demonstrates a proactive approach to troubleshooting and a keen ability to adapt to new technologies. His dedication to staying updated with the latest industry trends ensures that our team remains at the forefront of technological advancements.
Describe the best part of your job:
The best part of the job is getting to meet people and help them solve issues. This includes helping them become more productive on the job and cutting costs by using machine control.
Summarize what you do on a weekly basis:
I help customers solve issues on the machine side as well as issues with the data collectors. If there is an issue with the machine, I personally go out to the site to see what the issue is.
What are the top 3 skills you pride yourself in that relate to your job:
Responsive, Problem Solver, Computer Skills
What are your favorite equipment technology products and why:
The Topcon and Smartgrade Systems that go on the dozers, excavators and graders are my favorite. They can run different kinds of setups all the way from a 2D system to 3D with MMGPS or LPS depending on the type of machine.
What markets are your area of expertise: