Preferred name: Nelson Sardinas
Official Position/Title: Technical Service Advisor
Hire Date: 10/18/2024
Nelson brings extensive expertise in solving problems with John Deere machines, getting customers back to work efficiently and effectively. He holds multiple certifications for Auto/Diesel/Industrial equipment in construction applications from Universal Technical Institute and John Deere University. With multiple Capstone certifications on John Deere equipment, Nelson ensures that customers receive top-tier service and solutions.
Nelson’s work is driven by his passion for machine health technology.
Describe the best part of your job:
Helping customers solve problems and seeing them benefit from our solutions, through improved worksite efficiency and ultimately profitability.
Summarize what you do on a weekly basis:
Each week, Nelson focuses on delivering quality service to John Deere and Topcon customers, ensuring their satisfaction with timely and precise work.
What are the top 3 skills you pride yourself in that relate to your job:
Building relationships through trust. Ability to learn technical processes that allow me to better understand customer needs. Ability to complete task for the customer from beginning to end in order to have them be completely satisfied.
What are your favorite equipment technology products and why:
His favorite technology is JD-Link, a primary feature of John Deere’s connected support. It allows remote access to machines for diagnosing potential issues, and Smart Grade, valued for its integration and durability in challenging environments.
What markets are your area of expertise: